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How to Rescue Messages from Facebook’s “Other” Inbox

Dec 14, 2011 ,

rescue facebook other messagesLast week’s post on Facebook’s “other” messages has since been picked up by SlateLifehacker, and ZDNet, making hundreds of thousands of Facebook users aware of this “mystery inbox.” Across all of the reports, people are talking about missing messages containing:

And the bitch of it all? Those with Facebook brand pages were finding that their messages had been summarily dismissed into the Other Messages purgatory (a chasm filled with fire-breathing penguins and an inherently high population of Russian call girls). Across all of the outlets cited above (including this blog), there was a question that remains unanswered:

How the $%^*&((# do I rescue messages from certain people/brands from the circle of hell that Dante didn’t even know existed: the Others folder?

Today, we’re going to make it happen.

As a pre-emptive note to any writers and bloggers who feel that they want to “paraphrase” this post on their website without due credit, check this out, yo. I really wish I didn’t have to put this message in here.

How to Choose Which Facebook Messages Go Into Messages and Other

First, I wish it were as easy as checking a box or Facebook actually having a useable UI that allowed you to easily make this choice. Alas, it’s Facebook. We choose to use it, we are its bitch. We must accept the fact that we are Users and Data Sources, and not really the intended audience. Thus we must MacGyver together a solution. Let’s roll.

Here’s a snapshot of my Facebook Other Messages inbox.

Facebook Other Messages Brand Pages 1

And here I am thinking – DANG! I sure would have liked to get that message from The Subdudes (do not judge my musical tastes) into my actual Messages folder so that I had an ice cube’s chance in hell of seeing it.

Step #1: Click on the Message you want to rescue. There is no screenshot for this. Use The Force, Luke.

Step #2: Access the Actions tab

Facebook Other Messages 2

Step #3: Select “Move to Messages” (collective GASP)

Facebook Other Messages 3

And ka-POW! Messages from that person or brand page will now land in your Messages folder instead of the chasm filled with hookers and fire-breathing penguins.

But Erika – is there an easier way to do this when I fan a brand page? Surely…

Yeah, well, surely there isn’t. If anyone has a hack, I’m happy to hear it. You would think that with all of the snazzy changes Facebook keeps making, they’d add some basic functionality to their “social inbox” that lets us, the users (and the reason their actual customers pay them a metric ton of money), use the site on a deeper level. But it’s Facebook. We take the evil with the eviler and find hacks like these that are as unintuitive as a set of furniture instructions from IKEA. But they’re hacks. And they work. So we deal.

And as a bonus, I recently had to deal with the whoospie that I’d let a boatload of people become my Facebook friends that didn’t really need to be in my inner sanctum. One of my Twitter folk, Brent Terrazas turned me on to a browser extension called Grease Monkey FacebookDeletes that allows you to bulk select friends to delete. It works like a charm (zapped 204 people into oblivion) and if you’re due for a Facebook friend purge, it’s a one-click installation and should take you 10 minutes max to tighten your circles down to a manageable level. The extension works on Chrome, Firefox, and I believe IE. Note: Be sure to read the instructions for the script, as you’re supposed to check the friends you want to KEEP. Getting it reversed could be bad ju ju.

A special note for those who run Brand pages: Since your messages are summarily dismissed to the “Other Messages” file for new fans, wouldn’t it be cool to let new fans know about this “glitch?” Create a blog post that you can post on your wall every now and again that addresses this issue so that your fans can get the messages they want in their inboxes? It’s traffic to both your website AND the things your fans on Facebook need to know most. Link them to this post, create a how-to of your own. Your audience will love you for the help.

8 comments
iphone
iphone

i like to receive my facebook inbox messages to my email inbox.. please help

winfredroger
winfredroger

Very useful post for Facebook users!! I don't know about others but this post is very handy for me. I think about such info lot of experience users also unaware. Thus good work!! Thanks

Genene
Genene

What an eye opening article!  Thank you so much!  I thought I was kind of "savvy" on FB, etc but I had never found that "other inbox".  There were some messages that I had been waiting on and I thought the person/business had snubbed me or didn't care.   Thanks!! Genene

grahamophone
grahamophone

Hi Erika - having been delightfully introduced to your blog via Dave's facebook page (author of "House of Cards" - you owe me two cents, Dickerson), I'm still wondering how the "lost" messages from individuals sneak in the "Other" inbox (is this like a big ol' Foucault experiment or some shit?). For example, the man you described in your previous post (the passive-aggressive "let's go for coffee" dude) - surely he wasn't writing from his Brand page? Or..... was he? (tah tah taaaahhhhh - scary suspense music).  Ah, facebook. Can't live with it, can't live without it. Thanks for your post - I hope you can return to your usual red-headed hilarity soon!  Greets, Christine

Kellie Brooks
Kellie Brooks

Of COURSE you like the Subdudes! I've gotten my dance on to them many a time - most festively at Pete Seeger's Clearwater Festival on the Hudson River in NY. They ROCK the crowd! How much fun to be had with them on stage :)

Tim Lewis
Tim Lewis

I'm sure that your contest is already over, and my Inbox only ever showed me as having "1" message in my "Other" Inbox, but I just spent over an hour cleaning out messages from the "Other" Inbox that dated back to late 2007...Just wanted to pass on my empirical data... ;-)

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  1. [...] How to Rescue Messages from Facebook’s “Other” Inbox | Redhead Writing [...]

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  4. [...] How to Rescue Messages from Facebook’s “Other” Inbox | Redhead Writing Article source: http://feeds.gawker.com/~r/lifehacker/full/~3/fDXf6dp-PSY/get-notifications-for-messages-stashed-in-your-facebooks-other-inboxPosts Related to Get Notifications for Messages Stashed in Your Facebook's "Other" Inbox [Facebook]Your Facebook Has Two Inboxes, and You’ve Probably Missed Messages from the Second [Facebook]Facebook only notifies you of messages from your friends, and yet anyone can send you a message on Facebook. The result: You have a whole …Starred Creates a Menubar-Based To-Do List Out of Your Starred Gmail Messages [Mac]Keeping track of all the email you have to answer can be tough, and Gmail's starring system makes it a bit easier. Starred is a …Email Folders Might Actually Decrease Productivity; Just Search for Old Messages Instead [Productivity]We've long recommended filing away email into folders for better organization, but a study by IBM Research finds that just using the search function can …Google Voice Begins Rolling Out MMS-to-Email Forwarding for Messages From Sprint Users [UPDATED] [Updates]MMS support has long been at the top of our Google Voice wish list, and Google's finally rolling out a workaround for getting MMS messages …Gmail for iPhone and iPad Brings a Native App Interface to Gmail on Your iOS Device [Updated] [Gmail]iOS: At long last: You can now download a dedicated (and official) Gmail app for your iPhone from the iTunes App Store. Native, Gmail-like interface …Did you like this? Share it:Tweet [...]

  5. [...] How to Rescue Messages from Facebook’s „Other” Inbox | Redhead Writing [...]

  6. [...] Oh, and RedHead Writing’s explanation of how to deal with the Facebook message purgatory of ‘other’. [...]

  7. [...] a fantastic job in her post above of explaining the situation and how to find your lost messages and here she goes on to give step by step instructions about how to determine WHO goes into your other [...]

  8. [...] for how to rescue your messages from particular senders, and keep them safe from OTHER! Click through to get to her blog post and simple instructions. You’ll be glad someone figured it out, even if you are one of the few Facebook users that [...]

  9. [...] in there. When I was first alerted to this folder by Erika Napoletano with her awesome post about rescuing your messages from Facebook’s “others” inbox, I zipped right on over to mine to see what gems I might have hiding there. All kinds of messages I [...]

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  11. [...] Oh, and RedHead Writing’s explanation of how to deal with the Facebook message purgatory of ‘other’. [...]